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Improve Customer Experience With AIOps 

Predict & Prevent IT incidents affecting your bottom line

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Meet Sophie AIOps

 

 

Sophie is a proactive intelligence AIOps solution capable of
preventing IT incidents before customers are affected
and providing resolutions in plain English.

By automatically and continuously analyzing IT ops data,
Sophie's intelligence helps you achieve 93% alert noise reduction
and 45% MTTR improvement in your daily IT Operations.

Learn More About Sophie AIOps

Take Monitoring to the Next Level with Sophie AIOps

AIOPs Predict


Become Proactive

Apply proactive AI-logging
to accurately predict IT incidents based on previous data

AIOPs ALERT


Alert Fatigue

Reduce noise alert by 93% and only focus on issues that need your attention

AIOPs RCA


Resolve Issues

Improve your mean-time-to-resolution by 45% and keep the business running

AIOPs Insight


Deliver Your Best

Attend to issues before they impact your customers

Try it Now

Presenting: Predictive Ticketing

 

 

Get notified about your customer experience problems before your customers notice.

Loom's Predictive Ticketing™ solution helps organizations solve issues before they reach customers, with its predictive AI-based ticketing solution.

Loom's AIOps solution learns your ITSM-generated past incidents, correlates it with log records, and predicts when the incidents are going to occur again. This ensures smooth operations, with no downtime, no outages and no threat to ongoing activity.

Key Benefits:

  • Enhanced customer loyalty
  • Lower churn rates
  • Increased profitability
  • Prolonged customer lifetime value (CLV). 

 

Predictive Ticketing Solution →

 

 


Harness AIOps to Predict Customer Support Tickets

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Master Your Data with Intellipacks

 

Realize the power of your data using Intellipacks - technology-specific intelligence packs provided with Sophie's core features to identify significant and hidden issues, starting from the moment of integration.
 
 
 
Learn More About Intellipacks
Gartner Cool Vendor Loom Systems

We're Officially Cool!

Loom Systems Named a 2017 Gartner Cool Vendor in Performance Analysis

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