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AIOps for Customer Experience

Proactively find out and remediate customer issues with AI log analysis

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Meet Sophie AIOps



Sophie is an automated, machine-assisted log analysis tool, capable of correlating cross-applications events and providing root-cause in real time.
By automatically and continuously parsing logs, the intelligence helps you achieve 93% alert noise reduction and 45% MTTR improvement in your daily IT Operations.

Learn more about Sophie → 

Take Monitoring to the Next Level with Sophie AIOps

AIOPs Predict

Become Proactive

Apply proactive AI-logging
to accurately predict issues based on previous ticket data


Reduce Noise

Significantly reduce
number of tickets


Resolve Issues

Eliminate downtime and keep the business running

AIOPs Insight

Deliver Your Best

Keeps customers loyal
and happy

Presenting: Predictive Ticketing

Get notified about your customer experience problems before your customers do.

Predictive Ticketing™ learns your ITSM-generated past incidents, correlates it with log records and predicts when the incidents are going to occur again. This ensures the organization's optimal business performance resulting in enhanced customer loyalty, lower churn rates, increased profitability and prolonged customer lifetime value (CLV). 



How Does it Work?

Loom's solution helps organizations solve issues before they reach customers, with its predictive AI-based ticketing solution. This ensures smooth operations, with no downtime, no outages and no threat to ongoing activity.


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Gartner Cool Vendor Loom Systems

We're Officially Cool!

Loom Systems Named a 2017 Gartner Cool Vendor in Performance Analysis

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