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AI for Customer Experience

Proactively find out and remediate customer issues with AI log analysis

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Meet Sophie.

 

 

Sophie is an automated, machine-assisted log analysis tool, capable of correlating
cross-applications events and providing root-cause in real time.  

By automatically and continuously parsing logs, the intelligence helps you achieve 
93% alert noise reduction and 45% MTTR improvement in your daily IT Operations. 

 

 

Take Monitoring to the Next Level with Sophie

Proactive


BECOME PROACTIVE

Apply proactive AI-logging
to accurately predict issues based on previous ticket data

ALERT


REDUCE NOISE

Significantly reduce
number of tickets

RCA


RESOLVE ISSUES

Eliminate downtime

Insight


DELIVER YOUR BEST

Keeps customers loyal
and happy

Presenting: Predictive Ticketing
Get notified about your customer experience problems before your customers do.

Predictive Ticketing™ learns your ITSM-generated past incidents, correlates it with log records and predicts when the incidents are going to occur again. This ensures the organization's optimal business performance resulting in enhanced customer loyalty, lower churn rates, increased profitability and prolonged customer lifetime value (CLV). 

 

 

How Does it Work?


Loom's solution helps organizations solve issues before they reach customers, with its predictive AI-based ticketing solution. This ensures smooth operations, with no downtime, no outages and no threat to ongoing activity.

 

Watch the video>>
 

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Cool Vendor

We're Officially Cool!

Loom Systems Named a 2017 Gartner Cool Vendor in Performance Analysis

Read the Full Press Release >>
  • bronze
  • Pink Elephant IT Excellence Awards
  • cool vendor
  • aws-partner
  • 06c82a_3ce7a2d19b4749229e9bb1af4749b516-mv2