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IT Operations

7 IT 'Things' We’re Happy to Lose in 2018




As we look forward to the new year and all the potential it holds for IT developments, we can’t help but think about the things we would be all too happy to lose. Whether they are process-oriented factors, procedural nightmares or restricted thinking, in our opinion, any person in the IT world would be better off without them.


Here are our top 7 rants.


1. Limited view on how we go to work. Times have changed and so have the ways people all over the world now go to work. Working remotely should be a given. Sometimes the best talent for a project or job is sitting somewhere across the globe. If we can store logs on the cloud, and run disparate servers in multiple locations, so should our work environment be as flexible.

Do you want your work to suffer just because you’re not willing to explore making remote hires? This is especially critical when there are so many skilled workers missing in the IT workforce. Employers need to be more open and flexible in their consideration of work styles too. Some people work fine in a cube farm while others need a quiet space. IT workers should be given the appropriate environment to meet objectives and the flexibility to get there in the best way that keeps them productive.


2. Lack of variety in senior IT positions. This one piggybacks on our first issue. Employment and the people who hold senior positions in the IT organization should open up to age and race possibilities. Younger people tend to be more open to new ideas and possibilities and organizations suffer when the org chart doesn’t reflect a mix of people who come to the table with a wealth of experiences and perspectives. Our ideal would be an IT organization with fewer biases in the areas of race, gender and age and we will work toward eradicating these outdated practices and beliefs.



3. The fear of embracing new advancements and innovation. We’re well into the digital age so let’s act like it. Digital transformation, AI best practices, Machine Learning, big data should be everyday practices, not just buzz words. Let’s lose the restrictions of traditional IT practices and really explore how new, innovative technologies can change everything every day.





4. VGA ports should be extinct by now. We’re going to come out and say it: VGA ports are so last century. That and manual log analysis. Come on guys, we're almost in 2018!! So why are we still using these—especially in office environments? We’re wireless and cordless with our portables and living in a cloud-based world so why do we hang on to VGA dinosaurs? Maybe 2018 will bring about a more worldly approach to solving this issue.



5. Blind faith in the cloud. Outages. Privacy. Data integrity. These are some big issues related to the cloud and companies all over the world are either working on them or thinking about using cloud services for their enterprise data. But the cloud is not a big, fluffy place. There are still risks in security and responsibilities and it’s possible that some business-critical data should stay grounded. The IT organization should be a huge resource when making cloud determinations because they understand the strengths and vulnerabilities of today’s cloud as well as what can be expected in the future.


6. Cross-department Meetings. Where do we start? Meetings can be great but they can also sap the life out of productivity when they drone on and on. While we're all for transparency and silo breaking between IT departments, and we support think tanks, many of the meetings focus on TTI, and we are all compelled to play a minute, yet crucial role in a well predicted blame game. Let's begin 2018 with a pledge: no. more. Blame. Games!


Blame game


And let’s talk about logistics. And while we’re on the topic of meetings, can there be a new rule in 2018 that meeting rooms need video displays. Asking us to present and share information in static formats isn’t showcasing the content in its best vantage point.

7. Mind numbing documentation. Templated SLAs. Boilerplate sales pitches. Static CVs. We’re over all the endless documents that have to be created with no allowance for creativity or innovation. This includes IT team members completing documents that are pages long and then having Change Managers rejecting them because of a simple error like an incorrect date. And then there are the people who back pedal on their ITILs. Please don’t tell us that everything was included in the first edition when critical information is missing.

Documents will probably never go away because we still like a sense of project history and there is critical information that needs to be communicated, but can we just be more elastic in how they’re completed and understood.


So, there you have it. The top 7 things we wish would disappear in 2018. We’re going to make a concerted effort to make progress on eradicating these things and hope for a great year in IT progress for ourselves and our clients.




Loom Systems delivers an AIOps-powered log analytics solution, Sophie, to predict and prevent problems in the digital business. Loom collects logs and metrics from the entire IT stack, continually monitors them, and gives a heads-up when something is likely to deviate from the norm. When it does, Loom sends out an alert and recommended resolution so DevOps and IT managers can proactively attend to the issue before anything goes down.
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