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IT Operations

AI in the service of ITOps: It's Already Here!

 

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Artificial intelligence is changing the world.

 

Generic, right? And not at all radical. However, so very true. AI is reshaping everything around, from machines making wonder in medicine, trough home cleaning and general day-to-day tasks we're mindlessly passing on to AI-backed solutions.


Affecting everything around, then, hey! Why not IT operation?

 

So let's talk business, and drill into these buzz words we all love to hate:

How will AI improve the everyday lives of IT operation managers? AI allows IT managers to drive more innovation within the organization, capitalizing on their real skills and not just time management tasks in addition to increasing efficiency on reducing time-consuming tasks.

 

Let’s take a quick look at how IT managers spend their days now and how AI could change so much of it for the better.

IT Managers get bogged down in administrative tasks. Currently, it’s not uncommon for IT Managers to spend 54% of their time in administrative functions such as answering e-mails, scheduling meetings and coordinating department logistics. Report writing is another drain on managers’ time which could just as easily be completed with the help of AI functionality.

 

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As AI becomes embraced on a larger scale, systems will be able to manage appointment requests, answer e-mails and other lower level tasks to free up the managers for more substantive work.

 

IT Managers are forced to be reactive. Functioning in administrative mode for most of their days puts IT Managers in positions where they spend more time being reactive instead of taking a proactive stance. Most managers would pride themselves on their judgment skills, incorporating ethics and empathy as they move through their day. Making critical business decisions today must bring to bear all the capacities of the individual manager. Is it possible that AI could help with some of these more intangible skill sets as well?

 

Layne Thompson, director of ERP Services for a U.S. Navy IT organization, states, “More often than not, managers think of what they’re doing as requiring judgment, discretion, experience, and the capacity to improvise, as opposed to simply applying rules. And if one of the potential promises of machine learning is the ability to help make decisions, then we should think of technology as being intended to support rather than replace [managers].”

 

IT Managers can’t leap into creative innovation. Let’s face it, the dreary administrative tasks facing IT Managers removes them from what they do best—think creatively for solutions and innovative processes. More often than not, they may feel that they are the machines in the enterprise, spending so much time working on an unending stream of tasks every day.

 

AI could put things in an entirely different perspective. AI not only facilitates routine work but also augments human capabilities. When people are put first and their unique skills and talents supported, the business will benefit more from value creation. IT managers will be able to embrace possibilities for themselves and for the organization when time and opportunity present themselves with new, unscheduled time. The prospect of being able to do more impactful work should give IT Managers hope for the future—both their own and that of the business.

 

IT Managers can’t properly mentor team members. Today’s IT Managers got to where they are because they’re great at what they do. Unfortunately, over half of their day is spent in administrative swirls. Forget about mentoring promising team members to strengthen the team for the advancement of the business.

 

With the adoption of AI, managers will be able to devote more time to helping their team members improve skill sets through not only new technology training but also in more creative and judgment skill work. Under this new model, employees will feel more value and will be able to contribute more appropriately to the growth of the business. IT Managers who are free of administrative tasks can dedicate more time to identifying strengths and weaknesses, creating a more well-balanced team environment too.

 

IT Managers don’t always have the information they need to make informed decisions. Sometimes information resides in silos within the enterprise and IT Managers don’t have a helicopter view of the business to help them make informed decisions. With the adoption of AI, IT Managers will have access to forecasts and deep insights so that they can make smarter decisions for their department and the business overall. Predictive analytics and machine learning will give them better tools—and resulting information—to operate as data-driven decision makers.

 

With the adoption of AI in business, IT Managers will move away from low-level tasks that consume their everyday lives toward more innovation and creativity powered by insights derived from predictive analytics and other AI solutions. Mundane tasks will fall away, leaving room for more satisfying work personally and for their teams. The innovations that can come from newfound time during the day will not only improve the IT manager’s perspective on the work but also that of the team’s views and contributions as well. The ability to change the world—at least the enterprise—is at hand and the everyday limits of IT Managers will soon be lifted with the addition of AI capabilities.

 

 

 

Loom Systems delivers an AIOps-powered log analytics solution, Sophie, to predict and prevent problems in the digital business. Loom collects logs and metrics from the entire IT stack, continually monitors them, and gives a heads-up when something is likely to deviate from the norm. When it does, Loom sends out an alert and recommended resolution so DevOps and IT managers can proactively attend to the issue before anything goes down.
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