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IT Operations

Announcing Sophie 3.0 and the Intellipacks

So you probably heard all about our recent launch of Sophie 3.0, earlier this week. Loom’s CEO and Co-founder, Gabby Menachem, amazed the crowd we he spoke about our new release, introducing Loom's mission and vision to ease AI-powered digital transformation on the way to a labor-free IT environment, freeing IT teams to higher-level issues.44740291_569775970122202_8308895816462893056_

                                                  Loom CEO, Gabby Menachem on Oracle OpenWorld2018 stage


Sophie 3.0 has a few amazing features which we’re very very proud and excited to share. So without any further a due, here we go. Sophie 3.0, let’s do this thing!

Introducing: Intellipacks - technology-specific bundles

Intellipacks is a new feature within Sophie.  Intellipacks are the ultimate combination, supporting common technologies, crowd wisdom and visualization. These bundles optimize onboarding  and reduce time-to-value within only a few hours of integration.


                                                                                      Introducing: Intellipacks

How does it work?

Once Sophie’s AI engine is installed, data automatically streams according to the technology used (e.g., OpenStack, Oracle). From the moment of implementation, Sophie substantially reduces liftup from a few weeks - to mere hours, with little to no IT intervention. It can stream, map out sources, filter out incidents, manage alerts, build dashboards, set custom alerts on specific metrics, mute, etc.  

Pack wizard

Following the setup with the installation wizard, Sophie will add all the relevant elements into its database, easing the on boarding process, reducing the need of a tight feedback loop from the end-user. 


Intellipacks allow Sophie to generate out-of-the box data based on prior recognition, producing organization-relevant incidents. Sophie also comes pre-packed with relevant dashboards and visualizations to present the current status of the stack. With a quick detection of the root-cause, Sophie’s provides insights with a clear solution, providing an instant remedy to the issue, before it escalates.

Intellipacks solve the need to configure the system, and require less tuning and feedback from the user. Intellipacks allow you to free up more time for the IT team, and become proactive with a system that is tailored to your needs, without the need to teach the machine or feedback loops.

Active Incidents
Another feature we're thrilled to tell you about is 'Active incidents', presenting a new way to understand incidents occurring in your stack.
Sophie can now understand and distinguish between an anomaly that is now on-going according to the data (and therefore, probably more urgent than others) and an anomaly that occurred but now returned to normal. This allows you to address pressing issues as they come up, with a prioritized outlook, raising a red flag on urgent, must-attend-to issues, solving incidents before they escalate and effect the customer experience. 
So all in all, you can see that this was an exciting week here @Loom. 
We're cookin' a few more exciting features, so make sure you follow us for future updates, it's going to be big!




Loom Systems delivers an AIOps-powered log analytics solution, Sophie, to predict and prevent problems in the digital business. Loom collects logs and metrics from the entire IT stack, continually monitors them, and gives a heads-up when something is likely to deviate from the norm. When it does, Loom sends out an alert and recommended resolution so DevOps and IT managers can proactively attend to the issue before anything goes down.
Get Started with AIOps Today!


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