<img src="//bat.bing.com/action/0?ti=5739181&amp;Ver=2" height="0" width="0" style="display:none; visibility: hidden;">

IT Operations

It Only Takes One Expired Certificate to Shutdown your Business

July 19, 2018 | Leila Iranmanesh

VR headset leader Oculus Rift experienced a challenging few days after failing to renew a certificate before its expiration.

 

 800px-Oculus-Rift-CV1-Headset-Front

So, in a nutshell, what happened?

All of Oculus Rift's headsets have stopped working due to an expired certificate. The embarrassing problem has left the company’s flagship device unusable. When users tried to turn on the Oculus headset, they would see this message: "Can't reach Oculus runtime service". Ouch.

 

It took the company more than 15 hours to finally resolve the issue, sending out a patch to fix the security certificate problem and offering affected users store credit for the nuisance, as TechRepublic reported. However, that did not stop customers and analysts alike to question how a company as large as Oculus could allow this situation to happen.

 

This is a widespread problem that many businesses are currently struggling with, Craig Stewart, a spokesman for certification company Venafi, told the BBC on Thursday. "The average business has around 17,000 undiscovered or forgotten certificates in their environment and occasionally one will be as important as this one," Stewart told the BBC, adding that most companies handled each security certificate individually and manually, slowing down the process and leaving them exposed to situations similar to what Oculus experienced.

 

How can a certificate be fresh one day and expire the next?

Having an expiration date on certificates is an insurance policy for the end-user, stating that the service provider has updated their security policy recently.

 

If there were no expiration date on certificates, there would be no way for the end-user to know if the service they're about to entrust has audited its security last week or last decade.

 

Where Loom Systems comes in:

Loom Systems’ AI-powered platform, Sophie, uses advanced and patented machine-learning algorithms to analyze terabytes of both structured and unstructured machine data and alert when something is about to go wrong.

 

Instead of only monitoring what usually breaks, Sophie also discovers unknown issues, empowering IT professionals to achieve total awareness. Sophie identifies both patterns and anti-patterns in the data without receiving any prior directive, which makes it ideal for detecting edge-case scenarios that are anomalous!

 

The answer is in the logs

As it happens, Sophie detected a similar issue for one of our customers, who's been using it to monitor its employees’ workstations health. 

image3

 

Easily missed, these logs that Sophie found, warn about the looming dreaded downtime. Had it not been caught on time, our users would find themselves losing valuable work time or providing a bad experience for their customers.

 

Loom Systems delivers an AI-powered log analysis solution to predict and prevent problems in the digital business. Loom collects logs and metrics from the entire IT stack, continually monitors them, and gives a heads-up when something is likely to deviate from the norm. When it does, Loom sends out an alert and recommended resolution so DevOps and IT managers can proactively attend to the issue before anything goes down. Schedule Your Live Demo here!

Looking for more posts like this?

 

New Call-to-action

Measure ROI from IT Operations Tools

 

 

New Call-to-action

Gain Visibility into Your OpenStack Logs with AI

 

 

New Call-to-action

Lead a Successful Digital Transformation Through IT Operations