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IT Operations

Witches on brooms? No, The Most Common IT Scares

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Technology is amazing. Wouldn't you agree?

We live in a Technological era where everything is progressing so quickly (just think of Tim Urban's 1750 Guy Introduced to our Time) that change can get quite scary.

Innovation is often given a role as the bad guy. However, and this is very general, tech nightmares sometimes roll out due to the absence of learning or being messy, namely: human. Certainly, terrible stuff happens, webcams are hacked, organizations mine data, and not-so-ordinary people are involved in online scams. But try not to give these stories a chance to terrify you.

With so much information surrounding us on every level, IT has turned into a fundamental ingredient of our lives. IT enables us to complete the greater part of our everyday assignments, and most employments necessitate software and a PC.

Driven by a wish to advance beyond, IT associations are moving quickly to embrace technologies and philosophies that will enable them to adjust, enhance, and work at a more noteworthy hierarchical speed. The across-the-board enthusiasm for -and appropriation of- DevOps, containers, microservices, cloud, SD-WAN, low-code/no-code platform, and numerous other quickly rising approaches are all confirmation of these endeavors. The current expectation is that the present data centers must never go down, and applications ought to be accessible all day and all night. So the IT department work never truly ends.

As IT people, we all know the dangers of getting all of this private or commercial data exposed, and the unfortunate and devastating results of outages. it's our job to constantly hold the fort and, so to speak, be that night watch. We don't want winter to ever come…

So, what are the things that keep IT people awake at night? What are the specific scenarios that would cause dreadful nightmares to any IT person, on call or on-premise, across any division, any department?

Here are seven of the biggest, most terrifying, deadly IT failures & scares.

Here we go.

 

  • A Breakdown of a key application: no doubt, this one is scary, nay -terrifying, as this can prompt all sorts of losses. Loss of the application service: the effect of downtime changes with the application and the business. Another kind of loss is loss of data, the potential loss of information because of a framework outage can have huge lawful and monetary effects.

  • Infiltration: cyber hacking is indeed one of the major scares for any IT person, but I think that the scariest part of an external infiltration is the sad fact that the knowledge base is probably shared with hackers and they probably know at least as much as we know if not more…. And the inability to predict what they know and what they might do, that's the scariest part.

  • Inherent system complexity: complex architecture and understanding both the connectivity and relationships between components and sub-systems.

  • Blind spots: dark wholes where 'clowns' play in, but seriously speaking though, due to the complex nature of IT Operations with multiple monitoring tools, there're so much that can go unattended by IT managers.

  • Silo mentality: sometimes, work is so tense (every IT manager knows what I'm talking about here) that IT managers are unable to move away from the computer, look around and see what's missing, which leads me directly to the next point:

  • Miscommunication, but the real kind: The disconnect between business operations and the IT division, without syncing strategic goals and objectives between both entities. When this sync doesn't exist, and the IT department is unaware or lacks the important communication with business KPIs, the IT department cannot cope with the ongoing demand of perfect operations. The business on the other hand, is not aware of growing complexity across the IT stack. This clash can easily lead to workloads that cannot be attended to.

  • "It's just a config change... What could possibly go wrong?"- need we say more?

Our future is going to get immensely complicated on so many levels. However, the digital transformation revolution is already encouraging a continuous training and adoption of advanced working methodologies within the IT paradigm, enabling AI in the workplace and implementing machine leaning algorithms to reduce the workload by shifting tedious, redundant IT tasks (such as log monitoring) to automated tools. So although there's a lot on stake here and things can indeed get scary in the IT domain, we shouldn't be afraid to look straight into the clown's eyes.

Or should we?.......

 

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Loom Systems delivers an AIOps-powered log analytics solution, Sophie, to predict and prevent problems in the digital business. Loom collects logs and metrics from the entire IT stack, continually monitors them, and gives a heads-up when something is likely to deviate from the norm. When it does, Loom sends out an alert and recommended resolution so DevOps and IT managers can proactively attend to the issue before anything goes down.
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