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Predictive Ticketing

Predictive Ticketing™ - The Final Frontier

We're almost too excited to reveal our new and exciting solution; Predictive Ticketing™, a game changer for digital customer experience.


So, what is Predictive Ticketing™ actually?


Our goal is to bridge the gap between the world of ITSM and business impact , and Predictive Ticketing™ does just that!

Sophie, Loom Systems’ AI-powered platform, uses advanced patented machine-learning algorithms to learn from our customers’ ITSM platform, auto-correlates them to raw machine data in real-time, and foresee future incidents. Once Sophie learned what caused your incidents, it will automatically create a ticket for you whenever the same anomalies occur.


Take your customer experience to the next level!




We all know how frustrated users can be when they encounter even the slightest glitch on a website, app or digital portal, from a slow loading time (did you know that the tolerance span for loading time on mobile web is up to 3 seconds?) to a complete crash manifested by a 404 error. Such incidents negatively impact customer experience, resulting in decreased customer loyalty, churn rates, and a significantly shorter customer lifetime value (CLV). And that's only on the customer end.


Why did we develop Predictive Ticketing™?


Well, we believe that AIOps can do wonders for ITSM, and more specifically reduce Mean-Time-to-Detection by 400% and empower organizations to provide smooth end-user experience.


Loom's Predictive Ticketing™ solution predicts the issue before it causes damage. Loom uses AI to log past data/trial time, giving you the tools you need to identify incidents before they happen. Predictive Ticketing™ learns from past and present incidents (tickets) to predict when they are about to reoccur. It doesn’t replace anomaly detection but augments it with 2-way monitoring. Anomaly detection helps discover new threats, while PT predicts known incidents before they happen.

So essentially, we're not mitigating damage, we're preventing it from happening in the first place.




Loom Systems delivers an AIOps-powered log analytics solution, Sophie, to predict and prevent problems in the digital business. Loom collects logs and metrics from the entire IT stack, continually monitors them, and gives a heads-up when something is likely to deviate from the norm. When it does, Loom sends out an alert and recommended resolution so DevOps and IT managers can proactively attend to the issue before anything goes down.
Get Started with AIOps Today!


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