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IT Operations

How to Measure ROI and Where Does the Real Value Truly Lie?

How to Measure ROI and Where Does the Real Value Truly Lie?


“Complexity” (the mother of all IT terminologies) only makes it even more difficult to trust the results your ROI calculator has presented you with. So how do you go about measuring the true ROI of your DevOps artillery?


“ROI” is another one of those terms we are hit with every time we try to solve an operational issue in IT. It’s another one of those terms that places huge pressure on DevOps to deliver on its promise of new-found efficiency and ongoing optimization. This has led to the constant spew of the myriad of ROI Calculators that are primarily tool-specific. But in measuring ROI there are many other contributing factors that are not considered by the typical dedicated ROI calculator. Hidden costs of implementation, maintenance and customization are only a few of the supplementary factors that might skew your ROI results. Hmm it’s that unyielding “bigger picture” IT conundrum again.


And if you’re a DevOps purist and it’s the “biggest picture” you’re after optimizing and measuring you are aware of the fact that ROI calculators are, by necessity, detached from the “emotional” aspects that could be factored into assessing the value of any tool you have or are considering implementing towards reaching your goals. A tool could deliver average results in its affect on your network or business performance, but it could also be the tool that helps your professionals feel more confident at work (maintain and retain), communicate more effectively or it could be highly effective in solving a seemingly residual issue that has no other solution.


I have used various forms of calculators to ‘present my case’ to C-level many times before. But I can’t ignore the notion that it provides a surface-deep depiction of the true value of the tool being assessed – and maybe one day I’ll be able to crack this.


So how do you go about measuring the value of your many stack components? The answer is complex but it’s a subject we as a growing company and product in such a disruptive space (ITOA) are compelled to consistently learn about. We’re marking a milestone in our ongoing investigation by publishing a white paper that outlines all we’ve learned insofar and we believe it will help. We’ve also rolled out our own ROI calculator based on our approach and findings.


We would really like for you to read our paper and try out our calculator – and we value your feedback from the field so please keep it coming! If you’re using a different approach that works for you, we’d love to hear about that too.


> Comprehensive Guide: How to Measure Your ROI From Your IT Operations

> Calculate Your ROI



Loom Systems delivers an AIOps-powered log analytics solution, Sophie, to predict and prevent problems in the digital business. Loom collects logs and metrics from the entire IT stack, continually monitors them, and gives a heads-up when something is likely to deviate from the norm. When it does, Loom sends out an alert and recommended resolution so DevOps and IT managers can proactively attend to the issue before anything goes down.
Get Started with AIOps Today!


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