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IT Operations

3 ways AI is reshaping IT Operations' Day-to-day

January 16, 2018 | Yitz Fink
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"What the hell did we do without AI?!"

Is a question we're going to ask in a short while, as workflow management is notable becoming just one benefit of artificial intelligence implementation in an organization but it’s one that will radically improve the daily lives of IT managers, and is doing so as we speak. By eliminating time-consuming tasks, AI frees up time for IT managers to create, innovate and add real value to the organization.

AI is already redefining the role of managers in several ways including better time management, opportunities for innovation and utilization of judgment skills.

Here're three ways in which AI can help relieve IT managers of their task-oriented worlds:

  1. Reduce administrative tasks

Every single day, IT managers handle a bundle of both complex and tedious tasks, impacting security, backup and user-help systems. They also get sucked into answering emails, scheduling meetings and to name a few other tasks: Setting alerts, setting deadlines, directing daily operations, provide users with technical support for IT issues, establishing work priorities, managing and analyzing workflow, reviewing project plans, coordinating project activity and… well, we can continue going, but…

Here is where AI is already coming to the rescue of IT managers to help them slip out from under these time-sapping tasks. Probably the greatest impact AI will have for them will be coordination of administrative issues such as resource allocation, scheduling and reporting. The good news? AI will be especially beneficial when it comes to managing repeatable processes such as preparing reports (and we all know how much joy reports and their preparations bring to humanity).

 

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Organizations such as major banks and news organizations are already capitalizing on AI report generators to create analytical reports by accessing quantitative data.

 

2. Increase judgment work

How many IT managers are left devastated by the fact that they have been promoted out of doing what they do best? They’re great at IT work and get promoted to management slots where they are essentially demoted to a life of administrative tasks as mentioned earlier.

Instead of doing administrative work, here're things IT managers work on but wish they had (much!) more time for:

  • Developing standards
  • Tracking complex project workflows to evaluate performance, identify waste and duplication, quantify outcomes and provide analysis
  • Controlling operational budgets and expenses
  • Coordinating operational initiatives with all stakeholders
  • Analyzing data related to operational activities and decisions
  • Developing departmental goals and objectives
  • Pre-launch Review and approval of programs and systems charts
  • Evaluating data processing proposals to determine feasibility and requirements
  • Consulting with stakeholders and users, vendors and technicians to determine computing needs and system requirements

 

It won’t be long before IT managers can count on being able to do way more judgment work not only because of the time freed up, but also because the of technological innovations that will support and enhance decisioning in the IT organization. This is not to say that human insight and expertise will take a back seat to technology. Not at all. On the contrary, judgmental skills will move to the forefront because IT managers will have more time and more data to apply critical thinking that will benefit both day-to-day and long-term operations.

 

3. More opportunity for creative thinking

 

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It’s clear that IT managers are flooded every day (every. single. day!) with demanding tasks that leave little room for projecting innovations for long-term benefits in the organization. Some of the things that IT managers should be spending time on— or at least a little bit every day—include making decisions that improve future IT projects at various levels, strategizing on organization objectives and goals, evaluating employee performance, keeping up with technology innovations and developments, resolving contractor and employee issues, developing organizational procedures and policies, maintaining contact with peers and colleagues at other organizations, representing the organization at user group conferences, acting as an evangelist for the IT organization, to name a few.

 

Creative thinking will grow due to AI integration in the organization because it will allow for better collaboration and experimentation. AI will offer (and already does so) great communications capabilities to help humans interact and communicate but it can only go so far. The human element of creativity will expand when IT managers can spend more time on strategizing digital transformations and implementations that will benefit the business long-term.

IT managers can assume more advisory roles both within and outside the organization because of AI’s presence. Social skills will have to improve and IT managers should embrace that because it will open up new opportunities for collaboration within their particular industries. Both they and their companies will become known for being enterprising which will attract great talent and customers.

 

The IT managers within organizations will see their worlds change dramatically—and soon—with the adoption of AI. The relief provided from administrative tasks alone will be worth an early adoption with the realization of broader benefits coming to change the scope of everyday life for IT managers. How does one enjoy the AI benefits you ask? Well, Find an AI-implementor near you TODAY!

 

Want to read more about AI adoption? download our whitepaper now: 

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Loom Systems delivers an AI-powered log analysis solution to predict and prevent problems in the digital business. Loom collects logs and metrics from the entire IT stack, continually monitors them, and gives a heads-up when something is likely to deviate from the norm. When it does, Loom sends out an alert and recommended resolution so DevOps and IT managers can proactively attend to the issue before anything goes down. Schedule Your Live Demo here!

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