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We Are The Champions: Loom wins 'Innovation of the Year' award @Pink Elephant's ITOps Excellence


Pink Elephant's ITSM Leadership

Pink Elephant has taken upon itself to help organizations understand and priorities ITSM structures. Pink Elephant award was established by Pink Elephant in 1999, and recognizes individual and corporate commitment to IT excellence and ITSM best practices.

ITOps and AI: Maximum Speed

To be eligible for the 'Innovation of the year' award, the innovative product or service must have been launched in 2017 either as an original product/service, or a major new release. This award is in recognition of a product or service developed by the vendor community that has made the greatest contribution to ITSM in the past year.

In the past year, Loom has been working hard on its mission to converge ITSM and AIOps, enabling IT departments to predict and prevent IT issues before they affect customer experience. Launched in February 2017, Loom's Sophie has been changing the way our clients in predicting incidents in an automatic fashion, enabling a smooth, seamless and uninterrupted customer experience. Sophie uses advanced patented machine-learning algorithms to predict and reveal problems before they become customer problems.  Loom Systems' solution allows companies to experience the full benefits of AI and gain visibility into their business environments, in real-time.  Sophie is composed of 8 technological capabilities and data flow: data streams, auto structuring, patterns extractor, crowd wisdom, alert routing, user interface, knowledge engines, predictive modeling. its unique value is to provide not only alerts, but system insights and recommendations, based on its ML capabilities to learn and adapt to the client's environment. 

Loom is proud to lead the way towards an new and exciting era, introducing a groundbreaking technology and using Artificial Intelligence to reinvent work methodologies. 

Want to learn more?

For more information, read more in our press release.



Loom Systems delivers an AIOps-powered log analytics solution, Sophie, to predict and prevent problems in the digital business. Loom collects logs and metrics from the entire IT stack, continually monitors them, and gives a heads-up when something is likely to deviate from the norm. When it does, Loom sends out an alert and recommended resolution so DevOps and IT managers can proactively attend to the issue before anything goes down.
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