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root cause analysis

Well, it's complicated: Skype for Business challenges

April 10, 2018 | Noam Abramovitz

sfB Challenges

Since the dawn of humanity, everything boils down to one single, the most significant form of human advancement: communications. Communications have evolved from simple expression methods, to extremely intricate means, simply to enable collaberations. 

Things are no different nowadays; Every company needs a sustainable communication solution, for both internal and external encounters. And even more so, with markets going global, the issue of smooth and coherent forms of communications has become a true necessity, especially for large corporations. 

 

However, the huge advantage and potential of widespread communications, especially spanning globally, is also its biggest challenge: complication. Connecting multiple end points requires an effective and robust infrastructure, which can encompass many forms of communication.

 

That's why unified communication (UC) solutions such as Skype for business (SfB) flourished, enabling anyone in any geographical location and a decent internet connection to jump on a call anywhere, in anytime. Based on its already known consumer solution, Microsoft transformed its' Office Communicator and Microsoft Lync to Skype for Business, familiarizing only a bit the enterprise user to incorporate and adopt Skype for Business corporate network.

 

Skype for business provides a one stop shop in a single application with an Unlimited Number of Meetings, Built-In IM, URL invites, whiteboarding etc., enabling a clear and professional platform for multi-point business communications.

 

But, like every technology, Skype for business (SfB) also has its challenges and hurdles. With a challenging mission to provide high-quality performance and minimal call dropping for all users is crucial on one hand, however also not an easy task on the other. However, Skype for Business challenges are nothing like other UC solutions. Here're three reasons why:

 

 1. Complexity

The main SfB challenge is a product issue, due to a very flexible and complex architecture. Due to the inherit complexity of SfB deployment, incidents that occur across servers, networks, and endpoints can all cause anything from downtime to a bad user experience. IT teams are struggling to find the root-cause of these issues, and are forced to manually look for answers reactively, resulting in long detection and resolution. This increases MTTR and makes it extremely difficult to pin-point the specific issue, as the complex system is composed of multi- sub systems, with many causes for failure.

 

2. Variety

Unlike other UC solutions, Skype is composed of many variables of components, including countless types of devices and numerous ways to connect to the platform, thus causing an inherent Lack of visibility. This makes it ultimately impossible to control the end product (manifested as very bad user experience such as constant call dropping) and the constant need of IT teams to be on top of multiple scenarios of rapidly changing components. Understanding the root cause, the course of the issue itself, would be impossible, relying solely on SfB's solution.

 

3. Relying on external components

well, let's face it- when a communication solution is bound to rely on external components such as wireless network and mobile phones and establish sustainable and smooth communications, something is bound to go wrong. SfB is required to handle unstable and uncontrollable components, such as mobile phones, and yet provide a full and uninterrupted user experience.

 

Even though Skype for Business does indeed suffer from a few challenges mentioned above, however it’s not a reason to waiver the use of it, as it provides alot of business value. Rather, due to its innate nature of complexity, IT teams simply need to overcome these issues by locating solutions which support SfB are those which not only provide full visibility into the micro ecosystem yet define the root cause and create the right correlations will provide a sustainable way to improve performance and prevent dropped calls.

 

Loom Systems delivers an AI-powered log analysis solution to predict and prevent problems in the digital business. Loom collects logs and metrics from the entire IT stack, continually monitors them, and gives a heads-up when something is likely to deviate from the norm. When it does, Loom sends out an alert and recommended resolution so DevOps and IT managers can proactively attend to the issue before anything goes down. Schedule Your Live Demo here!

Tags: root cause analysis end to end monitoring Skype for business

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