Research & Development

You will work as part of a small project team that owns product delivery from concept to production. We do not limit engineers to a specific product domain, which allows you to switch teams or projects on an ongoing basis, growing your skills and capabilities.
We are looking for experienced engineers who share our passion for making complex things appear simple for the end user.

DevOps Engineer

Location: Tel Aviv, Israel

We are looking for a DevOps Engineer to help us build functional systems that improve customer experience.

Your responsibilities will include deploying product updates, identifying production issues and implementing integration's that meet customer needs.

We’re looking for people that have a solid background in software engineering and are familiar with Bash, Python as well as public cloud platforms e.g. AWS, Azure etc. to execute and automate operational processes fast, accurately and securely.

Responsibilities

Perform root cause analysis for production error.
Implement integrations requested by customers.
Deploy updates and fixes.
Provide Level 3 support.
Provide Professional services.
Build tools to reduce occurrences of errors and improve customer experience.
Develop software to integrate with internal back-end systems.
Investigate and resolve technical issues.
Develop scripts for visualization automation.
Design procedures for system troubleshooting and maintenance.

Requirements

3 years work experience as a DevOps Engineer or similar software engineering role.
Proven experience of working with Elasticsearch, PostgreSQL.
Good knowledge of Bash, Python, Jenkins and Docker.
Good knowledge of Cloud Applications like AWS, Azure or Oracle Cloud.
Problem-solving attitude.
Team spirit.

Interested? Please send your CV to jobs@loomsystems.com

Customer Success

Unfortunately, we do not have any current job openings for our customer success team.

Technical Account Manager

Location: Tel Aviv, Israel

At Loom Systems, we are looking for a driven and passionate Technical Account Manager to oversee and address our customers’ technical needs.

If you are a tech-savvy professional, able to explain technical details and requirements to a non-technical audience and results-driven, this position is for you!

In this position, you will provide technical service for prospects and customers that will help us take the IT and DevOps industry by storm with our groundbreaking solution. You will be working with our sales, product and development teams to create an amazing customer experience.

Responsibilities

Provide technical support for customers to support pre-sales and post-sales processes
Address all product-related queries in a timely manner
Train customers to use our product effectively
Provide our Product team with customers’ feedback to help identify potential new features or products
Investigate and identify product issues and escalate these issues to our Development team
Liaise with the sales department to win new business and increase sales
Establish best practices

Requirements

Bachelor of Science degree in Computer Engineering or Computer Science
Proven work experience as a Technical account manager/Customer Success Manager or a Tier 2 Support Engineer – Must
A high level of knowledge and proficiency in the following: Regular Expression, JS, SQL (or other programming languages) – Must
Fluent in English (both verbal and written) – Must
Industry knowledge of IT operations, Security and DevOps – An advantage
Comfortable in a fast-paced environment; does not get stressed easily
Process-focused, with strong problem-solving ability -- always looking for smarter, better ways to achieve a goal
Strong communication skills, team player
At ease demonstrating product functionality remotely and in front of customers

Interested? Please send your CV to jobs@loomsystems.com

Associate Solutions Consultant (Customer Playbook Expert)

Location: San Francisco, CA

As an Associate Solutions Consultant, you’ll be executing on a well-defined customer playbook for success on Loom Systems. These will involve planning and organizing data, calculating and projecting business value from Loom Systems’ AI software for IT operations, and assisting in technical tuning of the product to provide the desired results our customers have invested in the product to deliver.

You’ll be exposed to many different conversations around technical and business value of the software and you’ll be expected to learn quickly how Loom Systems' Artificial Intelligence software works to provide value to customers. This position is the ideal role for someone new to AI or IT operations software who wants to learn and prove the immediate value that may lead to promotion into product management, customer success or solutions engineering roles as their career progresses.

Responsibilities

Technical presentations to potential customers
Supporting Solutions Engineers and Account Executives to understand and deliver on customer expectations
Defining and translating business value to technical terms for evaluations
Provide training and support to customers throughout all stages of the sales and implementation process
Attending meetings with prospects, acting as a technical expert
Putting together business cases for the sales teams to support their proposals
Replying to customers' requests for technical information and RFPs
Leading technical Presentations of the product and Q&A sessions with customers
Providing ongoing support for upsell processes
Producing detailed SOW as a part of a pricing process

Requirements

Bachelor degree
Understanding of IT monitoring and ticketing tools
Ability to communicate technical information to non-technical staff in a way that is easy to understand
Ability to prepare technical presentations to customers
Enthusiasm to complete specific tasks at a high rate of speed without sacrificing accuracy
Detail orientation in all aspects of work
Professionalism and maturity that exceeds high expectations of Fortune 500 IT departments

Interested? Please send your CV to jobs@loomsystems.com

Marketing & Sales

Pre-sale Engineer

Location: San Francisco, Atlanta, New York

As a pre-sale engineer you will combine technical knowledge with business skills, you'll work closely with the sales and Biz dev operation and lead all the technical aspects of the sales process.

Responsibilities

Technical presentations to potential customers
Define and translate business value to technical terms for evaluations
Provide training and support to customers throughout all stages of the sale process
Attend meetings with prospects, acting as a technical expert
Put together business cases for the sales teams to support their proposals
Work closely and collaboratively with customers to devise effective solutions with visible relevant business values to the specific customer
Reply to customers' requests for information and RFPs
Lead technical Presentations of the product and Q&A sessions with customers
Provide ongoing support for upsell processes
Produce detailed SOW as a part of a pricing process

Requirements

Bachelor of Science degree in Computer Engineering or Computer Science
Previous experience working (Minimum of 3 years) as an IT manager – Must
Proven experience with monitoring and ticketing tools
Experience working with a wide range of applications, hardware, network elements – etc
An ability to communicate technical information to non-technical staff in a way that is easy to understand
Ability to prepare a technical presentation to customers and responding to tenders

Interested? Please send your CV to jobs@loomsystems.com

Outbound Sales Development Rep (SDR)

Location: San Francisco, CA

Responsibilities

Making cold calls to prospects in the US
Pitching Looms Systems products to CIOs, IT Managers, DevOps leads, etc.
Compensation will be calculated on the number of qualified leads and demos booked for the Sales team
Capacity to advance quickly to Account Manager position (end-to-end sales)

Requirements

Must have cold calling experience
Must have a basic understanding of technology
Needs to be able to handle high call volume
A natural hunter with a strong desire to succeed
Interested in an eventual promotion to Account Manager
Salesforce.com experience - advantage

Interested? Please send your CV to jobs@loomsystems.com

Enterprise Account Executive (EAE)

Location: San Francisco, New York

Responsibilities

Selling Loom Systems' software to enterprise companies worldwide
Receiving qualified opportunities generated by marketing and sales development
Working with an SDR to design outbound efforts to break in and develop targeted opportunities
Navigating complex organizations to prove ROI and understand business challenges
Closing Enterprise deals at an annual quota

Requirements

Must have 5+ years exceeding quota in software sales to IT
Must have 3+ years selling deals at $100k+ ACV
Must have successful experience working at a startup
Familiarity with big data and log analysis
Collaborative team selling (leveraging SEs and Solution Specialists to advance the sales process)
Branded sales methodology experience (Command of Message, Challenger, MEDDIC)
Customer references from Fortune 500

Interested? Please send your CV to jobs@loomsystems.com

Marketing Operations

Location: San Francisco, CA

We are looking for a Marketing Operations lead to help plan and implement our marketing and advertising.

For this role, you should have an understanding of the full marketing mix and be familiar with ways to analyze market research and customers’ behavior. You should also be able to create spreadsheets and analyze quantitative data to interpret ROI and KPI metrics.
Ultimately, you should help us achieve our business goals through building strong marketing campaigns.

Responsibilities

Managing daily administrative tasks to ensure the Marketing department runs smoothly
Conducting market research to identify new revenue opportunities
Gathering and analyzing consumer behavior data (e.g. web traffic and rankings)
Coordinate with the Marketing Design and Content teams to create advertising material (e.g. brochures and newsletters)
Keep organized records of marketing metrics and results of past campaigns

Requirements

Marketing experience (content, social media), preferably from Start ups
B2B marketing experience
Experience with social media postings and distribution across social media channels- advantage
Experience with Event management and administration - advantage
Knowledge in Marketing automation systems: SalesForce and Hubspot
Solid computer skills, including MS Excel. Coding experience- huge advantage
Excellent communication and presentation skills
Strong analytical skills with a goal-oriented attitude

Interested? Please send your CV to jobs@loomsystems.com

Product

Unfortunately, we do not have any current job openings for our product team.

Finance

Unfortunately, we do not have any current job openings for our Finance team.

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