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News & Press / Loom Systems Launches Predictive Ticketing™ to Dramatically Improve Customer Experience

Loom Systems Launches Predictive Ticketing™ to Dramatically Improve Customer Experience

AI-powered platform learns from past ITSM incidents to predict and prevent issues before they affect customers

San Francisco, California - April 18, 2018 Loom Systems, the leading end-to-end AI-powered log analysis solution, today announced the launch of its Predictive Ticketing™ solution. Predictive Ticketing™ layers intelligence on top of Loom’s award-winning AIOps solution, correlating IT data with ITSM incidents, actively predicting and preventing issues across the IT stack, resulting in improved customer experience, a significant reduction in the number of tickets opened, and elimination of outages and downtime.


Many companies today have reactive IT monitoring tools in place but still experience problems across the stack, which cause outages and unplanned system downtime, resulting in a negative business impact on customers. Loom examines the tickets and detects correlations between incidents and their unique footprint using deep learning, and performs a root cause analysis using the compiled data to predict when they are going to happen again, thus bridging the gap between IT and businesses.


“We are proud to pioneer the next step in the evolution of AIOps with the launch of Predictive Ticketing™” said Gabby Menachem, CEO and Co-Founder of Loom Systems. “Predictive Ticketing™ enables our customers to anticipate and solve potential issues before they occur, which not only ensures a smooth, uninterrupted customer experience by optimizing their business performance, but also results in enhanced customer loyalty, lower churn rates, increased profitability and prolonged lifetime customer value.”


“Until now, IT customer experience has relied on users opening tickets to submit complaints or alert administrators to issues after they have already occurred,” said Dror Mann, VP of Product and Co-founder at Loom Systems. “Predictive Ticketing™ allows IT departments to effectively manage their ecosystem by always staying one step ahead in an environment with many moving parts. Ultimately, we are giving them the chance to prevent an avalanche from ever starting, rather than trying to stop an avalanche already in motion.”




About Loom Systems

Loom Systems is the leading AI-based log analysis company, ensuring an instantly smooth, uninterrupted customer experience using an AIOPs solution to predict and prevent IT issues. Loom's coherent solution enhances operational excellence, enabling any organization to succeed in the digital era. Loom Systems has been named a Gartner “Cool Vendor for 2017” in Performance Analysis, was recognized as Innovation of the Year at Pink Elephant 2018 and has recently raised funding from JVP, Meron Capital and 31Ventures Global Innovation Fund. For more information, visit Loom Systems at: https://www.loomsystems.com and follow us on Twitter @Loom_systems and LinkedIn.

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