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    Predictive Ticketing®

    Resolve issues before your customers open a ticket

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    Predict issues with AIOPs

    Proactively Detect Issues

    Auto-detect unknown issues without the need to set any alerting rules, cutting the Mean-Time-To-Detection by more than 95%.

    Stop overflow bad tickets

    Stop Ticket Overflow

    Use predictive tickets to identify and resolve issues early, and prevent a tide of tickets from multiple affected customers and employees.

     servicenow_logo

    Native ServiceNow Integration

    Reduce triage and resolution time by auto-enriching ServiceNow tickets with root-cause, correlations, and recommendations.

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    Get to Know Loom's Predictive Ticketing®

     

     

    Loom's newest solution is revamping customer experience and taking it to the next level by solving issues
    before they occur, ensuring a smooth, uninterrupted customer experience. 

     

    Watch it in Action

    Sophie learns from your ServiceNow tickets, auto-correlates them to raw machine data in real-time, and prevents future incidents.

    As an intelligent and autonomous solution, Sophie will open tickets on key issues before your customers do, enabling your team to become proactive and dramatically reduce Mean-Time-To-Detection.

     

     

     

    How Does it Work?

     
     
    Loom's AIOps solution, Sophie, analyzes and correlates logs across your entire IT environment in real-time. Sophie leverages Machine and Deep Learning algorithms to learn from your routine system behavior and past tickets to detect possible future issues. Sophie will then open a "Predictive Ticket", enabling you to tend to the issue before your customers open a ticket.
     
    More than just opening the ticket before your customers, once Sophie has detected an issue, she enriches the ticket with the root-cause and recommended resolutions using its knowledge base to help you proactively solve issues before they escalate. 

    PT how

    Key Benefits

     
    ITSM and AIOPs together

    AIOps adds intelligence to ITSM
    Automate remediation with AIOPs

    Detect and solve customer incidents earlier and faster
    Get insights and predictions

    Boost performance with proactive AI-powered insights

     



    ❝

    “With Loom Systems, our IT team can predict complex issues before they affect our business – critical to our operations and development teams. We can now proactively solve problems in minutes only”

     

    Greg Miller, IT Director at RevTrak

     

     

    Deliver The Best Customer Experience with Predictive Ticketing®

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