Improve Mean-Time-To-Resolution
Real-time event correlation enables quick remediation by providing the incidents’ cause.
Predict Issues Before They Affect Your Customers
Loom Systems’ AI-powered platform, Sophie, uses advanced patented machine-learning algorithms to detect and notify you about customer-facing issues.
Sophie automatically parses and analyses your 3rd party or proprietary application logs, learns your environment's baseline, and alerts on both previously known and unknown issues. By enriching the alerts with the root-cause and insights, Sophie is able to provide resolutions in plain English –enabling your team to ensure a smooth customer experience.
