Based in Philadelphia, PA, Bicycle Transit Systems is a
bike share system with citywide programs in Los
Angeles, Las Vegas, Oklahoma City, and Philadelphia.
With interfaces between equipment providers, clients
in the municipal, business, and institutional sector,
and customers, not to mention a distributed
workforce spanning multiple office locations, Bicycle
Transit Systems hosts all of its corporate data in the
cloud - with no physical IT footprint. That rising IT
complexity increasingly led to issues that impacted
Bicycle Transit Systems had its eye on new cities and wanted to feel confident about system stability before approaching new cities. With so many stakeholders on their platform and data on over one
million bicycle rides across four cities, Bicycle Transit
Systems approached Loom to monitor key
performance criteria and get to the root cause of
system errors and inefficiencies in real time.
With zero configuration or maintenance of the IT stack, Loom represented a low-cost and low-complexity option to start leveraging operational analytics.