The Company
Credorax is a global fintech company specializing in acquirer solutions for payment service providers, independent sales organizations, and online merchants. With Credorax processing hundreds of online transactions per second; ensuring the company doesn’t miss a beat is critical for customer satisfaction and success.

The Challenge
With a sprawling tech ecosystem, Credorax’s complex infrastructure included many components that were overlooked, leading to dangerous blind-spots in their IT management, and requiring a solution which would provide full transparency across the entire stack.

Credorax encountered many points of failure in their entire IT stack, including proprietary applications, infrastructure, databases, firewalls, switches and more. While tools like ELK and Splunk were helpful with obvious or known issues, the team was still struggling with time-consuming data analysis and a complete inability to proactively catch unknown issues affecting the Credorax system.

The Solution
Credorax was seeking a solution that would reduce alert fatigue, help reduce MTTD and MTTR, enabling the relevant teams to focus efforts in the required areas.

Following the implementation of Loom’s AIOps solution, Credorax gained full visibility and a more complete picture of Credorax’s applications and infrastructure. Loom provides information on cross-applicative activities, including aggregation of anomalies, correlating between services, and suggestions for root-cause, providing alerts and incidents as well as heads up on production issues.