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 Predicting Customer Tickets:
AI in ITOps 

This webinar discusses the current state of the IT journey and its reverse engineering in ITSM. We will also present a brief analysis of a new and exciting AI-aided way of problem-solving in the IT stack.

The IT journey is comprised of a few important steps: from ticket language, through the symptomatic description of the issue, to alerts, and finally to root cause investigations.

Focusing on the analysis of the current state and adding an intelligence AI/ML layer, which contributes to correlation with current events, depicting the true root cause and suggesting a resolution based on the Wisdom of the Crowd. These AI-powered technologies allow organizations speak the language of the “Business Impact”, rather than “IT issues”, thus connecting the dots between IT and business, with the end goal being the holy grail of every modern digital environment: provide a smooth end user experience.